My flight from Vancouver to Toronto was delayed for three hours, I called the customer service about the delay and was told that they would wait for me if I arrived even after their closing time 2:00 am. Fortunately, I got there at about 1:58 and was able to pick up an upgraded new car. The younger receptionist was kind and patient enough to help me get to know the car for a while. However, after the office was quickly closed and the two receptionists left, a lady with two children hurried to the office and wished to pick up her rented car. It’s obvious her flight was delayed too. It was around 2:30 am, and I felt sorry for her that the staff at the Aloma didn’t wait for her as she had called the company about her delay and she booked the car 4 months ago. It was definitely a nightmare for her with two children at 2:30 am without a car in a strange airport. I wished I could help her but I was new here in Toronto too. Seeing her getting the contact with the customer service, I left with my daughter and hoped that her problem could be solved immediately.
客服不錯，可惜實體門店的做法無法達到客服承諾“可以因誤機會等待客人的事?！毕Ｍ头蛯嶓w店有更好的溝通。當(dāng)然門店工作人員確實也很辛苦，如果因為飛機延誤經(jīng)常延遲下班時間。是否有更好的做法，比如自助取車。
尼亞加拉瀑布小鎮(zhèn)路邊停車場比酒店便宜些。
機場取車比較方便，順著指示，很容易找，雖然語言不大通，也順利拿到了車，還車就比較難找了，因為要到地下二層，地面的辦公室不好找，好不容易找到了，卻沒有人在。好在還車很快，也不檢查。
很快捷。
很快速的辦理手續(xù) 沒有推薦其他保險
挺好的 預(yù)定和取消都方便
車輛非常新，流程指引清晰
租車前后，推送的租車流程和注意事項非常清晰全面
